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Higher Apprenticeship L4 Advice and Guidance

This Higher Apprenticeship has been developed to support those who are employed in the information, advice, and guidance related services sector in Wales. The Higher Apprenticeship will provide individuals with the skills they need to deliver high quality information, advice and/or guidance related services (dependent on role), help them, and support progression into supervisory, management and/or higher professional roles.

Professional Qualification

Level 4 Diploma in Advice and Guidance

This Framework includes the following components

  • Level 4 Diploma in Advice and Guidance
  • Essential Skills Wales Communication
  • Essential Skills Wales Application of number
  • Essential Skills Wales Digital Literacy


Typically, 18 months

Typical job roles
  • Customer Liaison, Employment Liaison Officer, Family Support Officer, Job/ Employability Coach
  • Project / Support Worker
Role profile

The role involves providing advice and guidance directly to clients which involves providing specialist advice and guidance, reporting to senior management and networking with associated services, stage and manage the mediation process, provide support for other practitioners.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

  • Apprentices are supported by a Training Advisor
  • Apprentices complete work projects, applying learning to their role
  • Expert tutor supports development of skills and knowledge
  • Learning and progress is managed and tracked online

How do I get involved?

If you would like any more information please get in touch by phone, email or fill out our short contact form.

E-Mail our friendly Apprenticeships Team to find out more.

Phone 01492 543431 to speak to our Apprenticeships Team and find out more.