Professional Qualification

Level 2 Diploma in Team leading

This Framework includes the following components

• ILM Level 2 Diploma in Team leading
• Essential Skills Wales Communication
• Essential Skills Wales Application of number
• Essential Skills Wales Digital Literacy

Typical job roles

• Team leader
• Section leader
• Helpdesk manager
• Trainee supervisor
• Team co-ordinator

Role profile

Team Leaders play an integral role in supporting organisational objectives through a wide range of functions, including monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, procuring supplies, project management and delivering and improving customer service.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

• Apprentices are supported by a Training Advisor
• Apprentices complete work projects, applying learning to their role
• Expert tutor supports development of skills and knowledge
• Learning and progress is managed and tracked online