How we're working during Covid-19

Phone: 01492 543431

Social Media

manual override of the alt attribute

Foundation Apprenticeship L2 Customer Service

The Foundation Apprenticeship in Customer Service is suitable for any individual who is in a customer service role. You will need to be able to demonstrate good communication skills and how to deal with routine and more difficult customers. You will need to demonstrate your knowledge of different types of customers, their needs, and expectations and how to meet these.

Professional Qualification

Level 2 Diploma in Customer Service

This Framework includes the following components

  • Level 2 Diploma in Customer Service
  • Essential Skills Wales Communication
  • Essential Skills Wales Application of number


Typically, 14 months

Typical job roles
  • Customer service operatives in any customer service role
  • Receptionists
  • Customer service can also be used to complement an individual’s technical skill such as nursery nurses
Role profile

Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team, developing complementary technical skills according to job role.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

  • Apprentices are supported by a Training Advisor
  • Apprentices complete work projects, applying learning to their role
  • Expert tutor supports development of skills and knowledge
  • Learning and progress is managed and tracked online

How do I get involved?

If you would like any more information please get in touch by phone, email or fill out our short contact form.

E-Mail our friendly Apprenticeships Team to find out more.

Phone 01492 543431 to speak to our Apprenticeships Team and find out more.