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Apprenticeship L3 in Hospitality Supervision and Leadership

The Apprenticeship provides the underpinning knowledge and understanding in the Hospitality Supervision and Leadership role. Apprentices in this role will develop in their understanding and ability to provide a safe, hygienic, and secure working environment, maximise the customer experience and have effective teamwork through the management of a team.

Professional Qualification

Level 3 Diploma in Hospitality Supervision and Leadership

This Framework includes the following components

  • Level 3 Diploma in Hospitality Supervision and Leadership
  • Level 3 Principles in Professional Cookery
  • Essential Skills Wales Communication
  • Essential Skills Wales Application of number


Typically, 18 months

Typical job roles
  • Unit Manager – contract catering
  • Head of Departments
  • Hotel Supervisor/Manager
Role profile

Maintain the smooth running of the department, co-ordinate their functions, maximise the customer experience, resolve problems, ensure staff comply with health and safety, fire and hygiene regulations, monitor security systems, and ensure a high standard of personal presentation. Manage: food production/delivery and process; make decisions on work allocation and re-allocation; the roster; menu changes and supply issues; produce/monitor food safety/related policies. Play a key role in the development of new facilities, special promotions, and events. Ensure that the business and departments run efficiently, and any problems that arise are dealt with.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

  • Apprentices are supported by a Training Advisor
  • Apprentices complete work projects, applying learning to their role
  • Expert tutor supports development of skills and knowledge
  • Learning and progress is managed and tracked online

How do I get involved?

If you would like any more information please get in touch by phone, email or fill out our short contact form.

E-Mail our friendly Apprenticeships Team to find out more.

Phone 01492 543431 to speak to our Apprenticeships Team and find out more.