Professional Qualification

Level 3 Diploma in Hospitality Supervision and Leadership

This Framework includes the following components

• Level 3 Diploma in Hospitality Supervision and Leadership
• Level 3 Principles in Professional Cookery
• Essential Skills Wales Communication
• Essential Skills Wales Application of number

Typical job roles

• Unit Manager – contract catering
• Head of Departments
• Hotel Supervisor/Manager

Role profile

Maintain the smooth running of the department, co-ordinate their functions, maximise the customer experience, resolve problems, ensure staff comply with health and safety, fire and hygiene regulations, monitor security systems, and ensure a high standard of personal presentation. Manage: food production/delivery and process; make decisions on work allocation and re-allocation; the roster; menu changes and supply issues; produce/monitor food safety/related policies. Play a key role in the development of new facilities, special promotions, and events. Ensure that the business and departments run efficiently, and any problems that arise are dealt with.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

• Apprentices are supported by a Training Advisor
  
• Apprentices complete work projects, applying learning to their role
  
• Expert tutor supports development of skills and knowledge
  
• Learning and progress is managed and tracked online