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Prentisiaeth L3 Gwasanaeth Cwsmer

The Apprenticeship is suitable for any individual who is in a customer service role. The Diploma is an opportunity for you to develop understanding of and skills in a wide range of customer related activities to ensure customer service excellence. You will need to demonstrate good communication skills to manage performance improvements and carry out negotiation.

Cymhwyster Proffesiynol

Diploma Lefel 3 mewn Gwasanaeth Cwsmer

This Framework includes the following components

Level 3 Diploma in Customer Service

Essential Skills Wales Communication

Essential Skills Wales Application of number

Hyd y Cwrs

Typically, 21 months

Typical job roles

Customer Relationship Manager

Customer Relationship Coordinator

Customer Service Tam Leader

Role profile

Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team.

Delivery model: How are apprenticeships delivered?

Each learner is different, which is why we use a range of delivery options – face-to-face support, online learning – within our programmes.

  • Apprentices are supported by a Training Advisor
  • Apprentices complete work projects, applying learning to their role
  • Expert tutor supports development of skills and knowledge
  • Learning and progress is managed and tracked online

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